Office 365 Bespoke Solutions

Word, Excel, PowerPoint, Outlook, Forms

 

Office 365 Solutions


Created4U

Our tailored solutions will help streamline your processes and automate workflow. Our goal is to listen to your requirements and create templates or automated and time efficient solutions to collect and analyse data and produce multiple reports and documents.

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Online Training


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Meet the Team


Carol Watson

Microsoft Office Solutions Expert (Owner)

“I set up SME Office Support in 2014 to help sole traders and SMEs harness the power of Microsoft Office applications, work SMARTER and reach their business goals.”

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Jason Ensor

Software Developer - VBA and C# .Net.

"Whether it's a full end to end systems or small report generators my goal is to automate the process and make IT work so the user doesn’t have to"

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Sue Mitchell

Virtual Assistant

"I believe most businesses need digital support and experienced office management. I've developed skills and knowledge to quickly untangle a maze of systems and I enjoy the challenge."

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Kandi Watson

Security

Kandi has been with the owner since the start in 2014. The Yorkshire Terrier in her makes her a loving part of the business although feisty at times. The Border Terrier part of her makes her high energy with a great personality. She's loyal and fearless which means her job as security is perfect.

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Video Training


Quickly Extract All Images from a Word Document

Have you ever wanted to extract multiple images from a Microsoft Word document to re-use elsewhere? You could right click on each image and select the Save as Picture… option. That works but if you have quite a few images it'll be a tedious job!

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Remove an Image Background Without a Magic Wand

For a transparent image try the 'Remove Background' feature in Microsoft Office Word, Outlook, Excel and PowerPoint.

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The Power of PowerPoint - Creating Images

Make use of PowerPoint 365 features to create images using your brand colours.

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Working with Morph Transition

Using the POWER of PowerPoint to create video using Morph transition with an image and customised timings.

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5 Methods to Select Multiple Objects

Being able to change, format or move multiple images, text boxes or shapes can be fiddly if you don't know these time saving tips!

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Camera, Lights, Action! Excel's Little Known Camera Tool

Camera tool allows you to create a visual reference in an excel sheet using images that automatically update.

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Excel Double Click Tricks

Use these efficient and time saving 'double click' options in Excel.

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Multiple Outlook Calendars - Easy on the Eye

When you're viewing more than one calendar side by side try using the overlay feature to fuse calendars into one and quickly spot availability.

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Excel Sparklines

Sparklines, or 'micro-charts' are a great way to add visualization capability to tabular data without taking too much space.

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5 Key Design Principles to Avoid Death by PowerPoint

Discover the 5 key design principles to creating effective PowerPoint presentations. Make presentations memorable and keep audience engaged.

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Copyright and Registered Trademark Symbols at your Fingertips

If you regularly use either Copyright or Trademark symbols here's the keyboard shortcuts for speed.

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50 Outlook Keyboard Shortcuts


25 PowerPoint Tips Download


What Clients Say


 I had the pleasure of attending the “Tame your inbox” workshop and its totally transformed the way I run my business communications, it’s made me more efficient through learning multiple techniques from Carol meaning I spend less time in my in box and more time with my clients – a win win!"

Karen CuretonCureton Consulting

 I met Carol through a recommendation from a networking colleague. I had a major project with an important client that needed someone that could engage professionally and do a top job creating a big Excel solution. I have been extremely impressed with Carol’s approach to the project, the very high quality of the solution, the stage updates and the fact that I was happy for Carol to be the face of my business to the client. I no longer have time to develop these solutions myself so it has been brilliant working with Carol to delight my client but also to continue to have this profitable work as a stream in my business, supported by Carol."

Richard LevyOpen Formula Limited

 I really enjoyed working with Carol on a number of complex technical/engineering projects where her exceptional skills on Microsoft software really made a big difference. I would not hesitate to recommend"

Dr Stu RedshawCTO, Ekkosense

 I’d wanted to speed up the process of writing contracts, only having to write in each element once rather than multiple times. Carol was fantastic and I now have everything I need to make this happen. Thank you"

Edward HollandsDriven Media

 I was introduced to Carol by a colleague who had recommended her very highly for her advanced Microsoft skills. We were sending out the same personalised email including attachments to many clients. Due to the volume typically, this would take more than 5 to 6 hours a month. We needed a more efficient way of doing this and our preferred method to achieve this was with Outlook. Carol quick identified a cost-effective solution using Outlook. By working her ‘wizardry’, we now have a simple easy to use tool that has reduced the 6 hours to around 20 minutes a month. I can highly recommend Carol. I believe the way she scores higher than others in this field is because starting life in office support roles gives her a better understanding of office processes and practices. This is often missing from people who come from a technical IT background."

Russel DrakeleyFPA Consulting, Derby

 I asked Carol to create a spreadsheet which I could use as a prospect management system. The first thing that impressed me is Carol had a better idea of what I needed than I did, even at the very early stage! The brief was it had to be simple to use, easy to populate and it had to generate some basic stats. Carol went above and beyond and the finished product was miles beyond what I'd anticipated. On a daily basis this is going to save a lot of time and energy and I will simply be more efficient, allowing me to focus on building my business. Thank you Carol!"

Sughra KhaliqSpa Consultant; Global Trainer; Skincare Specialist Recruiter

 I recently attended Carol's workshop on creating Powerful Powerpoint Videos. Although I use powerpoint all the time for my workshops, I didn't realise you could use powerpoint to create really amazing videos. There was so much more that I learned and will definitely be incorporating all the tips and tricks into my future presentations and now videos. Carol was really knowledgeable, professional and supportive. I would really recommend you attend as this new skill and tool will be an added bonus for promoting your products and services. Especially if you want to stand out from the crowd. Thank you Carol. I shall look forward to working with again in the future."

Daksha PatelConsultant; Trainer; Coach

 I met Carol through our network here in the East Midlands and was immediately taken by her passion for her business and excel - excel is a mystery to me! She worked closely with me to understand exactly what I needed and in turn delivered a great dashboard which is going to save me time and energy! I wouldn't hesitate to recommend her services she's a star!"

Karen CuretonCureton Consulting

 Carol developed spreadsheets and data analysis tools for me. It was an amazing experience as she met with me to discuss my requirements and objectives. Carol sent a proposal then met with me again to discuss and tweak as needed. She developed a bespoke set of tools using Excel that will not only help me daily but will save me hours which I can put to better use. I would recommend Carol to any one at any level. No matter what your knowledge or how simple or complex your requirements are she will make it work. Excellent service!"

Jas SingService Manager - MHA

 Carol expertly created a bespoke document to solve my admin tasks from becoming overwhelming! Creating a document that quickly produced invoices at the touch of a button has been a lifeline - and her wonderful expert videos meant I could refresh my understanding at any time. On hand to answer any queries, Carol has provided a first class service and one I heartily recommend. Experts like Carol are gold dust for businesses of any size!"

Rachel HaywardAsk the Chameleon

 Excellent session. Carol was patient and explained all topics clearly as well as injecting fun into the session. I've come away with lots of new skills that I can't wait to put into practice."

Steph MillsExcel Intermediate - Derby

 Carol came highly recommend and I couldn't be happier with the project's end result! I'm "okay" in Excel but I knew that I needed an expert who could take my vision and turn it into a super duper spreadsheet that adds true value to the person using its calculations. Carole did just that. The entire process was beautifully straightforward - a conversation with Carol confirm her understanding of my needs and what I was looking to achieve, and a couple of emails back and forth to refine the final version. Seriously, it was THAT easy. I now have a spreadsheet that is perfect for my needs and will be included as a download for a training course I've written. With Carol's expertise, I feel fully confident that I'm adding yet another jam-packed resource for my trainees. In fact, its professionalism perfectly complements my brand and I'm one very happy client. Thank you, Carol!"

Victoria TretisMy VA Rocks

 What a fantastic tutor and facilitator Carol is! Our recent in-house Outlook training sessions proved to be a great hit with the staff particularly the hidden gem of "Quick Steps" Carol is a really personable tutor and her style really lent itself to the diverse ability groups within our organisation We will definitely engage the services of Carol in the near future as we aim further up-skill our people."

Richard LindsayBirmingham County Football Association

 When I was asked by my manager to complete an online needs assessment to let the trainer know my learning requirements around Microsoft Outlook I was filled with dread, every training session that I attend ends with me not learning anything or the trainer realising within a few minutes that they can’t meet my needs. So to keep everyone happy, with assistance, I completed the form. Days later a refreshing change occurred, I was actually contacted by the trainer who seemed to care and was interested. Carol called me and we talked through my requirements for the day, my back story and what I wanted from the course, this made me feel that someone wanted me to benefit from a course and showed me that Carol, felt the same as me, that there were no hurdles that couldn’t be overcome. From that moment on I started to look forward to the session. On Carol’s arrival she made a beeline for me and we chatted, I felt this had been well thought out, not just throwing me into what could have been an intense training session but meeting with me and putting me at ease prior to commencing. The session was fantastic, Carol worked at a pace that suited me and we were able to work through many new areas of the program that I’d never accessed before., Carol also took time to find shortcuts for functions that I had not come across. I now no longer work for the organisation and am due to start a new job very soon and the skills that Carol has taught me are transferable and will help me in any role as well as in my personal life. Carol has stayed in touch with me since the training, offering me her email address should I need any further support with any program. For me I have been fortunate enough to finally find a trainer who gets me, gets my disability and is willing to support me to overcome any barriers."

Scott Price

 Carol provides well-structured, knowledgeable and friendly training on Microsoft Office. We have worked with Carol on a number of occasions and are looking forward to benefiting from further training sessions in the future. In particular, her flexibility and willingness to address the requirements of the latest Microsoft qualifications has been very valuable."

Ken HolmesPrincipal Consultant at CertiKit

 What Carol doesn't know about Microsoft is not worth knowing... she is am absolute diamond. Her skills and expertise matched by her down to earth style to train people enables her to support businesses gain efficiency in how they work on day to day tasks and ultimately leading to improved job satisfaction and motivation."

Dee BeckettMosaic: Shaping Business Growth

 Carol is a whizz with all things Microsoft Office! She knows all kinds of tips and tricks to save time and effort. She's great at training, both online and face to face; she explains things so that they are really easy to understand and implement. I'd highly recommend checking out her services to see how she can help save you time in your business."

Lisa NewportLisa Newport Style

 I thoroughly enjoyed Carol's powerpoint to video workshop and was totally inspired! She delivers a relaxed, informative session with knowledge and humour. Highly recommended, thank you Carol!"

Sue GodfreySue Godfrey - Pure Transformation

 I recently took part in a half day animate Power Point training session with Carol and I cannot recommend her enough. Carol is knowledgable and passionate, she made the training really fun, whilst packing loads in. I would have loved to spend longer working with her. I came away with a massively improved understanding, and even managed to create me own animated video. Thanks so much Carol, really enjoyed it."

Wendy HillWendy Hill Nutrition Health and Wellness

 Carol was highly recommended to me when I had an unusual issue with Microsoft Word, she went above and beyond to assist me. Carol listened to me to be able to understand my issue and she was friendly, responsive and professional in her manner towards me. It's great to know that when you need that expert assistance with all things Microsoft that Carol is your lady to go to. Thank you Carol"

Jude ReadJude Read - HR Consultancy

 My brief to Carol was to create a video banner that I could use to showcase my headshot photography. I wanted to create the effect of falling polaroid images. I had specific colour/text specifications plus being a photographer with an eye for detail I am very demanding when it comes to any form of visual presentation. Carol exceeded my expectations, she was just as exacting as I am and delivered a beautiful and eye catching presentation that has become a great talking point as well as winning me more business. I recommend Carol wholeheartedly and without reservation"

Vivienne KayneVivenne Kayne Photography

 “I've had the pleasure of Carol's company on training courses a few times now, and have learned huge amounts about both Word and Excel. She explains the subject matter clearly and concisely, giving an overview on a particular area before then inviting trainees to take a training exercise in what they've just learnt. This really helps the new knowledge to sink in. Training aside, she's just an absolutely lovely lady!”"

 "Whenever I need support with my database, I always contact SME Office Support. They offer great value for money and will always accommodate tight timescales when the work needs to be completed. Carol works efficiently and responds well to all questions raised. I have already recommended SME Office Support to other local businesses"."

Rachel Scott

 I am so impressed with the work Carol has completed for me. After taking the time to understand exactly what I was looking to achieve Carol completed two projects for us. One fairly simple but important the other much more complex. Carol completed the work, followed up and delivered as promised I couldn’t be happier."

Anthony Clarke, Managing PartnerThe Alternative Adviser

Case Study


Excel Development - Creating a Faster Invoice System

Our client, Rachel Hayward, is a professional bid writer, business consultant and lead consultant for Ask the Chameleon, an awards and tender writing company. Rachel’s background includes organisational development and an exceptional HR career. Due to her extensive private and public sector bid and tender writing experience, she has successfully secured £12m in funding for Ask the Chameleon clients.Rachel believes strongly in the power of networking connections and has been nominated for a whole host of awards for her business. Ask the Chameleon has won the Small Business 100 Award and the Federation of Small Business - East Midlands Micro-Business of the Year 2019.

Finance system improvements needed

SME Office Support met Rachel at a networking meeting in Derby. During our conversation, she discovered that we offered bespoke automated solutions using MS Office applications. Rachel needed help creating, managing and tracking invoices quickly and efficiently. She also wanted an instant way to view how her business was performing financially.We had a 1-2-1 and discussed how we could help improve Rachel’s current finance system. Through this fact-finding exercise, we gained a better understanding of her business goals and current processes, as well as discussing key areas for improvement and her wish list.Rachel explained that time was essential; she needed to be able to continue to grow her business and to deliver a high standard of service to both existing and new clients.

Manual finance system open to errors

Rachel recognised the current system she’d created to manage her business finances and invoices was inefficient, disjointed and time consuming. As her business was growing, she had neither the time nor skills to be able to improve the invoice process to the level she required. Her current finance and reporting system for sales, invoices and budgets was created using separate Excel and Word files.

Rachel was experiencing the following challenges:

  • The current system involved a lot of data duplication, including manual input and then copy-pasting to get results, which also increased the risk of errors.
  • Due to the manual input and calculation, there were inefficiencies; she had to navigate from one application to another for invoicing, resulting in broken or inconsistent formulae.
  • There was no effective method of creating, managing and tracking sent or paid invoices.
  • Best practice for laying out data in Excel was not being used, which prevented useful functions, such as automation, analysis, reporting and the summarising of data.
  • Invoices were created in Word involving manual calculations, and the customer name and address had to be retyped repetitively each time an invoice was raised.
  • A manual process was used for tracking sales targets and actuals.
  • Managing the current finance system was too time consuming.

Proposed Solution

Following our initial meeting, SME Office Support signed a Confidentiality Agreement. This enabled Rachel to be able to confidently send through her working files in Excel and Word, which she had been using to manage her business finances.

The consultation and following documents were key to helping SME Office Support gain a solid understanding of the business requirements, so that a bespoke, automated solution could be designed and developed. From this information, an Outline Specification document was created, summarising the key elements of a customised solution for Rachel’s specific business needs.

Once the system specification was agreed with Rachel, a Booking Form with T&Cs, along with a quotation including project timescales, were both signed to enable the work to commence. The project was designed using Excel with Visual Basics for Applications (VBA).
Interim deliverables were sent to Rachel to review and test throughout the system build, which included the following key features:

  • Navigation Buttons
  • Client Database
  • Invoice Generator
  • Invoice Tracker
  • Sales Reports
  • Income and Expense Report
  • Budget Report
  • Admin Section

Final Solution: Faster invoice tracking & management system

The following improvements were made to Rachel’s finance system:

  • The navigation buttons make it easier for her to move to various sections, as she uses a touch screen device.
  • Data is no longer duplicated, and the layout/user interface is simple to understand.
  • Invoices are created using a simple, user-friendly template with automated sequential invoice numbering, drop down menus and automatic calculations.
  • An Admin section and instructional text have been included to support the user.
  • The use of macros means that several tasks can be performed in less than 2 seconds at the click of a button. This includes naming and saving the invoice as a PDF in a specified folder in the Admin sheet, opening an email and attaching the PDF invoice, updating the invoice tracker and sales reports.

The solution created for Rachel has streamlined and automated her processes into a simple workbook.

As a result, her improved finance system has reduced the amount of time spent on her invoicing processes.

Rachel can now spend more time focused on managing and growing her business.

Rachel Hayward, Ask the Chameleon


Find out how I can help your business:

Email: c.watson@smeofficesupport.co.uk    

Mob: 07787528287  

Contact


Get in touch

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Terms and Conditions


Terms and Conditions

SME Office Support terms and conditions of business for training are as follows:

  • Definitions
    The terms and conditions governing the provision of IT training services by SME Office Support with the exclusion of any other oral or written statement or agreement whatever its legal character
  • ‘Customer’ means a company or individual that completes a booking form or enters into a contractual arrangement.
  • ‘SME Office Support’ means SME Office Support
  • ‘Attendee or delegate’ means the party or parties named as attendees on the course registration form.
  • ‘Invoice’ means an invoice for the total charges for services delivered by SME Office Support to the customer.
  • ‘Engagement’ means the delivery of consulting or training services for the charges stated on a booking form.
  • General
    These Terms and Conditions shall apply to all work carried out in the provision of services by SME Office Support to the Customer in accordance with any order confirmation authorised by the Customer. No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions.
  • Acceptance of order
  • Bookings are made by electronically or manually signing a Booking Form supplied by SME Office Support.
  • Confirmed bookings must be made electronically by email or using online digital signature software.
  • Bookings will only be confirmed on receipt of your fully completed and signed booking form.
  • Pricing and Payment terms
  • All course and consulting fees are fixed, as per the booking form.
  • Full payment is due two weeks prior to date of booking or before. 
  • SME Office Support reserves the right to charge interest on any outstanding balance at the rate of 5% above the prevailing Bank of England base rate.
  • Payment can be made by Bank transfer or PayPal.
  • The client agrees to pay for any loss or extra cost incurred by SME Office Support through the client’s instructions or lack of instruction or through failure or delay in taking delivery or through any act or default on the part of the client, its servants or employees.
  • All invoices that have not been settled within ninety (90) days are automatically assigned to a debt collection agency.
  • Rescheduling and Substitutions
  • Delegate substitutions may be made prior to the start of the course without penalty, providing that the replacement delegate is suitable (see “Delegate suitability”)
  • If a customer reschedules a booking a fee may be incurred – see point 6.2.
  • In all circumstances SME Office Support require written notification of any points within this clause.
  • Cancellations and Charges
  • In accordance with our terms and conditions of trade, an order for the supply of Goods or Services may only be cancelled or re-scheduled in writing.
  • The Client agrees to pay the Company a sum equal to the following percentages of the sums due in respect of a course invoice due to the company, which will be levied by a Cancellation Fee Invoice, by way of agreed damages if the course is cancelled at which such training services are to be provided, less than the following number of working days before course commencement.

Confirmed Booking

14-21 days’ notice

8 – 15 days’ notice

0 – 7 days’ notice

Cancellation of course

30%

50%

75%

Re-scheduling of course

0%

0%

25%


  • SME Office Support undertakes to provide training and consulting services on the dates specified except when external circumstances prevent this. In these circumstances SME Office Support will endeavor to re-run the course on a mutually agreeable basis.
  • SME Office Support reserves the right to cancel an engagement up to the start date of the engagement unless 6.3 applies. In the event of a course being cancelled by SME Office Support, alternative dates will be proposed.
  • SME Office Support takes no responsibility for loss of profit and/or for any incidental, consequential special or indirect losses as a consequence of exceptional cancellations.
  • Disputes
  • Any disputes or complaints regarding courses supplied by SME Office Support should be made to SME Office Support Ltd, 17 Kershope Drive, Oakwood, Derby DE21 2TQ within five working days of the completion of the engagement.
  • In the event of any dispute made to SME Office Support, course evaluations or consulting evaluations will be examined and used in the first instance to evaluate the authenticity of any dispute.
  • Delegate Suitability
  • It is the Customer’s responsibility to ensure that the course is suitable for their requirements. All delegates should have read and understood the course outline and met the necessary prerequisites.
  • SME Office Support reserves the right to ask a delegate to leave an engagement if the delegate does not meet the course prerequisites.
  • SME Office Support urges clients to support this policy, which is designed to protect the Customer’s investment.
  • Force Majeure
    SME Office Support shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from, hindered in or delayed in the provision of services through any circumstances beyond its reasonable control including but not limited to strikes, lock outs, accidents, war, fire, acts of God, reduction in or unavailability of power, break-down of plant or machinery or shortage or unavailability of raw materials from normal sources of supply.
  • Limitation of Liability and Indemnities
  • Except as may otherwise be expressly provided in these Terms and Conditions and/or any applicable order confirmation, all warranties, conditions, terms, undertakings and representations of any kind whatsoever, express or implied, whether by statute, common law or otherwise, are hereby excluded by SME Office Support to the fullest extent permitted by law and SME Office Support shall have no other obligation, duty or liability whatsoever in contract, tort, statute or otherwise to the Customer.
  • SME Office Support represents and warrants that the services provided hereunder will be performed in a professional, workmanlike and skillful manner consistent with the professional standards and the general customs and practices of the industry.
  • SME Office Support further warrants that the services delivered under any order confirmation will conform in all material respects to the written specifications related thereto.
  • SME Office Supports maximum aggregate liability for any and all losses, claims, demands, damages, costs and/or expenses of any kind whatsoever arising out of or in connection with any order confirmation and/or these Terms and Conditions (whether in contract, tort, by statute or otherwise) shall not, in total, exceed the amount actually paid by the Customer to SME Office Support for the services which are the subject of the order confirmation in question.
  • Without prejudice to the generality of the foregoing, SME Office Support shall not be liable to the Customer (whether in contract, tort, by statute or otherwise) for loss of profits and/or for any incidental, consequential, special or indirect loss or damage arising out of or in connection with any order confirmation and/or these Terms and Conditions, including but not limited to: (a) loss of use; (b) loss of goodwill; (c) loss and/or corruption of data; (d) loss of information; (e) loss of business; (f) loss of goods; (g) loss of anticipated savings; (h) loss of revenue; (i) downtime; (j) any damage relating to the procurement by the Customer of any substitute services.
  • For the avoidance of doubt, neither the types of loss and/or damage specified in sub-clauses 12.5 (a) through (j) inclusive above nor any similar types of loss and/or damage shall constitute direct loss for the purposes of these Terms and Conditions and/or any order confirmation.
  • For the avoidance of doubt, nothing in these Terms and Conditions and/or any order confirmation shall restrict and/or exclude in any way SME Office Support liability for (a) death or personal injury resulting from the negligence of SME Office Support, its officers and/or employees; and/or (b) fraudulent misrepresentation. The Customer is liable for any loss, damage or injury to SME Office Support staff or their property which may arise whilst working at the Customer location and is due to negligence or breach of statutory duty by the Customer.
  • SME Office Support accepts no liability for the failure of any third party hardware, software and/or systems which may be the subject of any SME Office Support services: this includes failure to meet its operating specification and/or its ability to process date-specific data.
  • No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of the copyright owner.
  • All Intellectual Property Rights for any product or service remain the property of SME Office Support unless otherwise stated or agreed.
  • It is the Customer’s responsibility to ensure that they make adequate provisions to back-up their application, data and any other elements of the system. Unless a specific maintenance agreement is in place, SME Office Support does not guarantee to retain copies of the Customer’s application.
  • Termination
  • SME Office Support may, by notice in writing to the Customer, cancel all or any part of any contract for the provision of services forthwith in the event that:-
  • The Customer is in breach of any of these Terms and Conditions.
  • In the event of any breach by the Customer of these Terms and Conditions, all outstanding sums due from the Customer to SME Office Support shall immediately become payable.
  • Facilities and Access
  • The Customer undertakes to make available suitable office, technology, software, printing and other facilities necessary for SME Office Support staff to undertake the work while at the Customer’s premises or working remotely.
  • The Customer undertakes to make available access to suitably qualified staff to enable SME Office Support staff to perform their work.
  • Confidentiality
    Information which is stated to be confidential to the Customer and/or SME Office Support prior to or at the time of its disclosure shall be treated as such by the staff of both parties and shall not be disclosed other than with the appropriate party’s consent or until such information falls within the public domain through no fault of such staff.
  • Governing Law
  • This Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
  • The parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).